Shipping & Returns

Currently we are only able to ship with in the contiguous United States. We are unable to ship to P.O. Boxes.

We do not accept returns on any used products.

We will accept returns of all unopened, unused products purchased directly from our website. Any product purchased from a retail store should be returned to the retailer.

Most unopened, unused merchandise purchased directly from our website can be returned for any reason within 30 days of receipt, with original proof of purchase. You will receive a full refund including purchase amount, including tax. We do not reimburse shipping & handling fees or will not accept returns or give refunds on products that are listed as specials or discounted.

Just Follow These Easy Return Instructions:

  • Re-pack the item in the original manufacturer's packaging and shipping box. Secure all items well.
  • Please be sure to include all items that you are requesting reimbursement.
  • Include a copy of your packing slip and enclose it with your return.
  • Print out, complete and enclose our customer return form.
  • Please specify whether you would like a merchandise credit or reimbursement to your original payment method.

Please send to: 
Attn: Customer Care 
Hoyu America Co
6265 Phyllis Dr.
Cypress, CA 90630
Fax: 714-892-0707

  • If there is no return address on the slip, please contact the Bigen Customer Care Team for return information.
  • We encourage you to protect yourself from loss or theft by insuring the return shipment.
  • Please save the receipt until you receive your refund or exchange.
  • Note: We do not reimburse return shipping fees.
  • We regret that we will not be able to issue a credit or refund for any items that are damaged or lost in shipping.

How Do I Return An Item Without A Packing Slip?

Please email our Bigen Customer Care Team to obtain your Order Number, Account Number, Total Order Price, and the Return Address for your item.

  • Please document this information and include with the item(s) in the original manufacturer's packaging and shipping box, if available and secure well.
  • Cross out original shipping label information and enter the new Hoyu America Customer Care mailing address.
  • Please keep a copy of this form for your records.
  • Ship the package to the appropriate address (as documented above).
  • We encourage you to protect yourself from loss or theft by insuring the return shipment.
  • Please save the receipt until you receive your refund or exchange.
  • Note: We do not reimburse return shipping fees.
  • We regret that we will not be able to issue a credit or refund for any items that are damaged or lost in shipping.

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