Shipping & Returns
Currently we are only able to ship with in the contiguous United States. We are unable to ship to P.O. Boxes.
We do not accept returns on any used products.
We will accept returns of all unopened, unused products purchased directly from our website. Any product purchased from a retail store should be returned to the retailer.
Most unopened, unused merchandise purchased directly from our website can be returned for any reason within 30 days of receipt, with original proof of purchase. You will receive a full refund including purchase amount, including tax. We do not reimburse shipping and handling fees or will not accept returns or give refunds on products that are listed as specials or discounted.
Just Follow These Easy Return Instructions:
- Re-pack the item in the original manufacturer's packaging and shipping box. Secure all items well.
- Please be sure to include all items that you are requesting reimbursement.
- Print out, complete and enclose our customer return form. Retrieve your order number from your order confirmation email or packing slip.
Please send to:
Attn: Returns Department
Hoyu America Co
6265 Phyllis Dr.
Cypress, CA 90630
- We encourage you to protect yourself from loss or theft by insuring the return shipment.
- Note: We do not reimburse return shipping fees.
- We regret that we will not be able to issue a credit or refund for any items that are damaged or lost in shipping.