Privacy Policy

Hoyu America respects the privacy of its visitors and understands the importance of privacy to visitors to our web site. This Privacy Policy is designed to explain our policies and procedures regarding personal information collected on this site.

Your Information. Personal identifying information, such as customer names, street or e-mail addresses, phone numbers, delivery locations, or any other information which, when used by itself or with other data, might identify a customer individually is only collected if a customer sends it to us voluntarily as part of using our service. We may also use this information to offer you the opportunity to receive notices regarding other Hoyu America products or services or the products or services of our affiliates or other third parties and to further personalize your experience on our site and with our company. Personal identifying information is used only for our legitimate business interests, to establish customer credit, fulfill contracts for services, billing functions, answer customer questions, and to comply with applicable laws and regulations. At times you may provide personal health information in order to purchase our products or to obtain answers from experts (such as in connection with the Hoyu America bulletin boards, chat rooms and other interactive web pages). If we request personal information, we agree to maintain the confidentiality of this information in accordance with applicable state and federal laws and regulations. You agree to provide only the personal information that is specifically asked by us and you shall not submit such information in any other form, including e-mail or through chat rooms, other than through our Secure Server (see Security, below).

Disclosure. By giving Hoyu America your personal identifying information, you grant hoyu-usa.com, Hoyu America, and its affiliates and subsidiaries the right to use this information for our business purposes and in a manner consistent with the policies of Hoyu America and applicable state and federal laws and regulations. We do not sell, rent or disclose your personal identifying information to any third party, except as described in this section. We may contract with reputable vendors to assist us in processing information or delivering the items that our customers order. These vendors are restricted from using or selling the information for any purpose other than helping us to provide the products and services. We may provide aggregate statistics about our customers, sales, online traffic patterns and related information to reputable third parties, but these statistics will not include any personally identifying or health information. Finally, if disclosure of any information is required by law or by an appropriate government authority, we will comply accordingly.

Cookies. As part of offering and improving our services, we may use "cookies" to store and sometimes track information about our online customers and users. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Cookies can make use of the web easier by saving status and preferences about a web site. Some parts of our web site where you are prompted to log-in or that are customizable may require that you accept cookies. Cookies by themselves cannot be used to find out the identity of any user. Most browsers are initially set to accept cookies but users can change the setting to refuse cookies or to be alerted when cookies are being sent.

Your Control. You may, at any time, remove your personal identifying information from our current customer database. If you have submitted personal identifying information to Hoyu America, and you wish to have it removed from our records, please e-mail us at contact@hoyu-usa.com. However, for our record keeping purposes, we will retain your personal identifying information you submitted for any previously completed contractual transactions.

Your Use. By using this web site, you agree not to disrupt or intercept our electronic information posted on this web site or on any of our servers. You also agree not to attempt to circumvent any security features of our web site, and to abide by all applicable, local, state, federal and international laws.

Children. Hoyu America strongly believes in protecting the privacy of children online (we define "children" as minors younger than 13). Therefore, Hoyu America will not knowingly collect or use any personal information from children or knowingly allow children to register with us. Any information that is inadvertently collected from children will be deleted promptly upon discovery. If you are younger than 13 years, please do not use this site.

Security. Hoyu America is committed to providing reasonable measures, such as password protection, to protect your personal identifying information, including medical information, from any unauthorized access or disclosure. However, when you transmit any personal identifying information, including medical information, through any of the pages on our web site, your personal information is not encrypted before being sent over the Internet. There is no absolute guarantee of security or privacy.

Disclaimers of Liability. WHILE Hoyu America HAS TAKEN CERTAIN SECURITY MEASURES TO GUARD AGAINST UNAUTHORIZED ACCESS OR INTERCEPTION OF THE WEBSITE AND PERSONAL INFORMATION, THERE IS NO ABSOLUTE GUARANTEE OF SECURITY OR PRIVACY. ACCORDINGLY, Hoyu America DOES NOT WARRANT, EITHER EXPRESSLY OR IMPLIEDLY, THAT THE INFORMATION PROVIDED BY ANY VISITOR SHALL BE FREE FROM INTERCEPTION OR UNAUTHORIZED ACCESS, AND DOES NOT PROVIDE ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT OF AN INTERCEPTION OR UNAUTHORIZED ACCESS, Hoyu America SHALL NOT BE RESPONSIBLE FOR SUCH INTERCEPTION OR UNAUTHORIZED ACCESS, OR FOR ANY DAMAGES OF ANY KIND, WHETHER DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL IN NATURE OR OTHERWISE (INCLUDING LOST PROFITS) SUFFERED BY A VISITOR OR USER, EVEN IF Hoyu America HAS PREVIOUSLY BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN TRANSMITTING ELECTRONIC COMMUNICATIONS TO Hoyu America, THE USER OF THIS WEB SITE IS REQUESTING THAT Hoyu America SEND INFORMATION TO OR CONTACT THE USER REGARDING OUR PRODUCTS. Hoyu America WILL MAKE EVERY EFFORT TO ACCOMMODATE REASONABLE REQUESTS FOR INFORMATION PERTAINING TO OUR PRODUCTS AND SERVICES IN A TIMELY MANNER BUT MAKES NO GUARANTEES FOR THE TIMELINESS OF SUCH RESPONSES. THE USER SHOULD BE AWARE THAT Hoyu America IS NOT RESPONSIBLE FOR DELAY, NON-DELIVERY OR NON-RECEIPT OF ANY INFORMATION EXCHANGED BETWEEN Hoyu America AND THE USER OR VICE-VERSA DUE TO INTERNET CONNECTIVITY PROBLEMS, MAN-MADE OR NATURAL DISASTERS, FORCE MAJEURE, COMPUTER MALFUNCTIONS OR INCORRECT CONTACT INFORMATION (INCLUDING BUT NOT LIMITED TO E-MAIL ADDRESSES, MAILING ADDRESSES, TELEPHONE, CELLULAR, PAGER OR FAX NUMBERS) SUPPLIED BY THE USER.

Changes to the Privacy Policy. We reserve the right, at any time and without notice, to add to, change, update or modify this Privacy Policy, simply by posting such change, update or modification on our web site. If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. Any such change, update or modification will be effective immediately upon posting on the web site and your use of this site.

CONTACT INFORMATION

Our postal address is:

Hoyu America Co., Ltd.
6265 Phyllis Dr
Cypress, CA 90630

We can also be reached through the form on this page.